Dogwood Boots & Workwear Returns & Exchanges

We want you to be completely satisfied with your purchase.  If that's not the case, we are here to help!

New Footwear

New, unworn footwear may be returned or exchanged within 45 days of the original purchase date for a refund or exchange.

To qualify, footwear must:

• Be in new, unworn condition
• Be returned in the original manufacturer's box
• Include all original packaging and accessories

Please try on footwear indoors on a clean, carpeted surface until you are certain of the fit.

Defective Footwear Warranty

Dogwood stands behind the products we sell.

If you believe your footwear has a manufacturing defect, bring it to the Dogwood Boots & Workwear location or contact our customer service team for evaluation.

After inspection, footwear determined to have a manufacturing defect will qualify for the following:

Within 6 Months of Purchase

Footwear showing normal use and determined to have a manufacturing defect may receive either:

• A full refund, or
• Full store credit toward a replacement pair.

6–12 Months After Purchase

If determined to have a manufacturing defect:

• Footwear showing little wear may receive full store credit toward replacement.
• Footwear showing normal wear may receive 50% store credit toward replacement.

All warranty determinations are made at the sole discretion of Dogwood Boots & Workwear.

Normal Wear Is Not Considered a Defect

The following conditions are considered normal wear or damage and are not covered under this policy:

• Torn or cut leather from workplace hazards
• Damage caused by chemicals, oils, gasoline, solvents, or excessive moisture
• Excessive abrasion or worn linings
• Damage caused by improper care or misuse
• Normal outsole wear
• Toe lining wear caused by toenails or friction
• Damage resulting from the work environment

Waterproof membrane failures may require evaluation by the manufacturer in accordance with the manufacturer's warranty policy.

Apparel & Accessories

Apparel and accessories may be returned or exchanged within 45 days of purchase if it is:

• Unworn
• Unwashed
• In new condition
• Returned with all original tags attached

Non-Returnable Items

For health and safety reasons, the following items cannot be returned once purchased:

• Socks
• Insoles
• Inserts
  
• Boot care products
• Other personal-use accessories

Return Shipping

For online purchases:

• Customers are responsible for return shipping costs unless the return is due to our error or a verified product defect.
• Original shipping charges are non-refundable.
• Expedited shipping fees are non-refundable.

Return Mailing Address:

• Dogwood Boots & Workwear - Returns
  1860 S Barnett Shoals Rd. 
  Ste. 506
  Athens, GA 30605

Free Exchange Shipping

We want you to get the perfect fit!

All eligible footwear purchases qualify for our Free Exchange Shipping Program (footwear only; apparel & accessories excluded). If you need a different size or style, we'll provide one complimentary return shipping label per order for exchanges.

To qualify:

• Footwear must be returned in new, unworn, and resalable condition in the original manufacturer's box.
• The free return label is available only for exchanges, not standard returns.
• All items included in the return shipment must be exchanged. If any item is returned for a refund instead of an exchange, $10.00 will be deducted from the refund.
• Your exchange shipping label must be requested within 30 days of receiving your order.
• Return shipping costs paid outside of the Dogwood Free Exchange Shipping Program are non-refundable.
• Email your name, order number, product you would like to return and product you would like in exchange to info@dogwoodboots.com to initiate an exchange and receive a return shipping label.  

This offer is valid for customers within the contiguous United States only.

Exchanges

If exchanging for a higher-priced item, the customer will be responsible for paying the price difference, applicable sales tax, and any additional shipping charges.

If exchanging for a lower-priced item, the difference will be refunded to the original payment method or issued as store credit, depending on the circumstances.

Additional Information

• Returns are accepted only for products originally purchased from Dogwood Boots & Workwear.
• Refused shipments will not be accepted as returns.
• All returns must be sent to or processed through an authorized Dogwood Boots & Workwear location or returns center.
• A proof of purchase or order confirmation is required for all returns, exchanges, and warranty claims.