Shipping policy

Effective Date: 7/31/2026

At Dogwood Boots & Workwear, we are committed to shipping your order accurately, securely, and as quickly as possible. The following policy outlines our shipping procedures and customer responsibilities.

Order Processing

Most in-stock orders are processed within 1–2 business days. Orders are processed Monday through Friday, excluding holidays.

During periods of high order volume, promotional events, or severe weather, processing times may be extended. If a significant delay occurs, we will make every effort to notify you.

Shipping Carriers

Dogwood Boots & Workwear ships orders using trusted national carriers, including:

  • UPS
  • FedEx
  • United States Postal Service (USPS)

The shipping carrier used for your order is selected based on destination, package size, and shipping method.

Delivery

Estimated delivery dates provided during checkout are estimates only and are not guaranteed.

Once an order has been accepted by the shipping carrier, delivery timing is outside the control of Dogwood Boots & Workwear. We are not responsible for delays caused by:

  • Weather conditions
  • Carrier delays
  • Natural disasters
  • Labor disruptions
  • Holidays
  • Other events beyond our reasonable control

Delivery Responsibility

Unless otherwise requested during checkout, your shipment may be delivered without a signature requirement.

By placing an order, you authorize the shipping carrier to leave your package at the delivery address if no one is available to receive it.

Carrier delivery confirmation, including GPS confirmation or photographic proof of delivery when available, constitutes proof that the shipment was delivered to the address provided during checkout.

Dogwood Boots & Workwear is not responsible for packages that are lost, stolen, or damaged after the shipping carrier has confirmed successful delivery.

If you believe a package has been lost or stolen after delivery, we encourage you to:

  • Check around your property and with household members.
  • Contact neighbors or your property manager.
  • Contact the shipping carrier to initiate a delivery investigation.
  • Notify Dogwood Boots & Workwear so we can assist where possible.

While we are happy to help facilitate communication with the carrier, final delivery determinations are made by the carrier.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify:

  • Recipient name
  • Street address
  • Apartment or suite number
  • City
  • State
  • ZIP code
  • Phone number

Dogwood Boots & Workwear is not responsible for delivery delays, returned packages, or additional shipping charges resulting from incorrect or incomplete shipping information.

Address Changes

If you need to update your shipping address after placing an order, please contact us immediately.

Once an order has been processed or shipped, address changes may not be possible.

If the shipping carrier allows an address correction or package intercept, any fees charged by the carrier may be the responsibility of the customer.

Undeliverable or Returned Shipments

Orders returned to Dogwood Boots & Workwear because of:

  • Incorrect or incomplete shipping information
  • Failure to claim the package
  • Refused delivery (unless previously authorized)
  • Repeated unsuccessful delivery attempts

may be subject to additional shipping charges or carrier fees.

A $25.00 processing fee may be deducted from any refund or charged before a shipment is re-sent to cover carrier charges and administrative processing.

Refunds or reshipments will be processed only after the returned package has been received and inspected by Dogwood Boots & Workwear.

Refused Deliveries

Customers who refuse delivery of an order without prior authorization from Dogwood Boots & Workwear may be subject to a $25.00 processing fee, which will be deducted from any eligible refund.

Original shipping charges are non-refundable.

Shipping Charges

Shipping charges are calculated during checkout based on:

  • Shipping destination
  • Package weight and dimensions
  • Selected shipping method

Shipping charges are non-refundable once an order has shipped, except where required by law or when the return is the result of our error.

Lost or Damaged Shipments

If your package arrives visibly damaged, please notify the shipping carrier immediately and contact Dogwood Boots & Workwear within 5 business days of delivery.

If a package is lost in transit before delivery is confirmed, we will work with the shipping carrier to investigate and determine the appropriate resolution.

International Shipping

International shipping may not be available for all products.

Customers are responsible for any applicable customs duties, taxes, import fees, or brokerage charges imposed by their country.

Questions?

If you have questions regarding shipping, delivery, or your order, our customer service team is happy to help.

Dogwood Boots & Workwear
Phone: 706-967-2534
Email: info@dogwoodboots.com